TERMS OF SERVICE

Store Name: TEE LANE
Website: https://teelane.shop/
Phone / WhatsApp: 0319 887 8997
Business Address: 3 1st Floor Tele TTower Model Town Link Road, Lahore, PK 54000

Effective Date: 04 OCT 2026

Welcome to TEE LANE.

These Terms of Service ("Terms") govern your use of our website, products, services, and purchases made through our online store.

By accessing our website, creating an account, or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Account Terms

You may be required to provide certain information when creating an account or placing an order.

You agree to provide accurate and complete information, including:

  • Full name
  • Phone number
  • Email address where applicable
  • Shipping address
  • Billing information where applicable

You are responsible for maintaining the confidentiality of your account details.

You must not:

  • Create fake accounts
  • Use another person's identity
  • Provide false delivery details
  • Place fraudulent orders
  • Misuse promotional offers

TEE LANE reserves the right to suspend or terminate an account if fraudulent, abusive, or suspicious activity is detected.

2. Pricing and Payment

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

TEE LANE reserves the right to:

  • Change product prices at any time
  • Change promotional offers
  • Correct pricing errors
  • Cancel orders affected by obvious pricing or technical errors

Available payment methods may include:

  • Cash on Delivery
  • Bank Transfer
  • Mobile Wallets
  • Debit or Credit Card where available
  • Other payment methods shown during checkout

For prepaid orders, payment must be successfully received before the order is processed unless otherwise stated.

3. Cash on Delivery

Cash on Delivery may be available for eligible locations in Pakistan.

TEE LANE may contact customers through:

  • Phone call
  • SMS
  • WhatsApp
  • Email

to verify a Cash on Delivery order before dispatch.

Our WhatsApp contact number is:

0319 887 8997

We reserve the right to cancel an order if:

  • The customer cannot be contacted
  • The phone number is invalid
  • The delivery address is incomplete
  • The customer refuses to verify the order
  • Fraudulent activity is suspected

Customers who repeatedly refuse confirmed COD orders may have Cash on Delivery restricted for future purchases.

4. Product Descriptions

TEE LANE makes reasonable efforts to display product descriptions, colours, designs, sizes, photographs, and specifications accurately.

However, slight differences may occur due to:

  • Screen display differences
  • Lighting conditions
  • Photography
  • Printing processes
  • Fabric variations
  • Manufacturing variations

For printed T-shirts, slight differences in:

  • Colour
  • Print position
  • Print size
  • Fabric texture

may occur and are not necessarily considered defects.

Customers should review the product description and size guide before placing an order.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee availability.

TEE LANE may:

  • Limit quantities
  • Discontinue products
  • Change product designs
  • Remove unavailable products
  • Cancel orders where stock is unavailable

If a prepaid item becomes unavailable, we may offer:

  • A replacement product
  • Store credit
  • Refund

depending on the situation.

6. Order Acceptance

Placing an order does not automatically mean that the order has been accepted.

An order may be considered accepted after:

  • Customer information has been verified
  • Payment has been received where applicable
  • COD verification has been completed where required
  • Order processing has started

TEE LANE reserves the right to reject or cancel orders due to:

  • Incorrect pricing
  • Stock unavailability
  • Payment failure
  • Suspected fraud
  • Invalid customer information
  • Delivery restrictions
  • Abuse of promotions
  • Violation of these Terms

If a prepaid order is cancelled by us, an eligible refund will be issued.

7. Shipping and Delivery

Orders are generally processed within:

3 TO 5 business days

Estimated delivery time within Pakistan:

5 TO 7 business days

Delivery times are estimates and may vary depending on:

  • Customer location
  • Courier company
  • Public holidays
  • Weather
  • Remote areas
  • Operational delays
  • Government restrictions
  • Events outside our reasonable control

TEE LANE is not responsible for delays caused solely by the courier company or circumstances beyond our reasonable control.

8. Customer Delivery Information

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • City
  • Full delivery address
  • Area
  • Postal code where applicable

TEE LANE will not be responsible for failed or delayed deliveries resulting from incorrect or incomplete customer information.

If a parcel is returned because of incorrect information provided by the customer, additional delivery charges may apply for reshipping.

9. Shipping Charges

Shipping charges will be displayed during checkout where applicable.

TEE LANE may occasionally offer:

  • Free delivery
  • Discounted delivery
  • Promotional shipping offers

Such offers may have minimum order requirements or other conditions.

10. Returns and Exchanges

Eligible return or exchange requests must normally be made within:

10 days of delivery

To qualify for a return or exchange, the product should normally be:

  • Unused
  • Unwashed
  • Unworn except for reasonable fitting
  • Undamaged
  • In original condition
  • With original tags where applicable

Customers should contact:

WhatsApp: 0319 887 8997

before returning a product.

Products returned without prior approval may not be accepted.

11. Non-Returnable Products

The following products may be non-returnable except where defective, incorrect, or where applicable law requires otherwise:

  • Personalized products
  • Custom printed products
  • Used products
  • Washed products
  • Products damaged by the customer
  • Final sale products
  • Products returned outside the allowed return period

For custom or Print-on-Demand products, returns based solely on change of mind may be restricted where clearly disclosed before purchase.

12. Damaged, Defective, or Incorrect Products

If you receive:

  • A defective product
  • A damaged product
  • An incorrect product

please contact TEE LANE within:

10 days of delivery

You may be required to provide:

  • Order number
  • Photos
  • Video
  • Packaging images
  • Product images

After verification, we may offer an appropriate remedy such as:

  • Replacement
  • Exchange
  • Refund
  • Store credit

depending on the circumstances.

13. Refunds

Approved refunds will normally be processed within:

15 TO 20 business days

For prepaid purchases, refunds may be returned to the original payment method where possible.

For Cash on Delivery orders, customers may be asked to provide:

  • Bank details
  • Mobile wallet details

for processing an approved refund.

Any processing time charged by banks or payment providers is outside TEE LANE's control.

14. Size Exchanges

Customers should review the size chart before ordering.

Size exchanges may be available subject to:

  • Product availability
  • Product condition
  • Exchange period
  • Our Returns and Exchange Policy

Additional courier charges may apply for size exchanges unless the incorrect size was sent by TEE LANE.

15. Promotions and Discount Codes

Promotional offers may be subject to separate conditions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash
  • Only one discount may be permitted per order
  • Promotional codes may expire
  • Certain products may be excluded
  • Promotions may be discontinued without prior notice

TEE LANE reserves the right to cancel orders involving fraudulent or abusive use of promotional offers.

16. Intellectual Property

All content displayed on the TEE LANE website may be owned by or licensed to TEE LANE, including:

  • Logos
  • Product artwork
  • T-shirt designs
  • Photographs
  • Videos
  • Graphics
  • Text
  • Website content
  • Branding

You may not copy, reproduce, sell, distribute, publish, or commercially use this content without written permission from TEE LANE.

17. Prohibited Uses

You must not use the TEE LANE website or services:

  • For illegal activity
  • To place fake orders
  • To commit fraud
  • To use stolen payment information
  • To violate intellectual property rights
  • To upload viruses or malicious software
  • To attempt unauthorized website access
  • To interfere with website security
  • To misuse discounts
  • To abuse refund or return policies
  • To harass staff or customers
  • To place COD orders without genuine intention to receive them

TEE LANE may block users, cancel orders, or restrict services where abuse or fraud is reasonably suspected.

18. Third-Party Services

TEE LANE may use third-party providers for:

  • Website hosting
  • Shopify services
  • Payment processing
  • Courier services
  • Print-on-Demand fulfilment
  • Advertising
  • Analytics
  • Customer communication

These providers may operate under their own terms and privacy policies.

TEE LANE is not responsible for third-party services beyond the extent required by applicable law.

19. Website Availability

We aim to maintain reliable access to our website but cannot guarantee that it will always operate without interruption.

The website may temporarily become unavailable because of:

  • Maintenance
  • Server issues
  • Technical problems
  • Security updates
  • Third-party failures
  • Events outside our reasonable control

20. Limitation of Liability

To the maximum extent permitted under applicable Pakistani law, TEE LANE will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services.

Where liability can legally be limited, our total liability in relation to a particular order will generally not exceed the amount paid for the relevant product.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded under Pakistani law.

21. Customer Responsibility

Customers are responsible for reviewing:

  • Product details
  • Size charts
  • Prices
  • Delivery information
  • Return conditions

before completing a purchase.

Customers should inspect the package and product after delivery and report eligible issues within the applicable reporting period.

22. Privacy

Your use of the TEE LANE website is also governed by our Privacy Policy.

Privacy Policy URL:

https://teelane.shop/pages/privacy-policy

Our Privacy Policy explains how we collect, use, and protect customer information.

23. Changes to These Terms

TEE LANE may update these Terms from time to time due to changes in:

  • Business operations
  • Products
  • Technology
  • Payment methods
  • Shipping arrangements
  • Legal requirements

The latest version will be published on our website with an updated revision date.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.

Subject to applicable consumer rights and mandatory jurisdiction requirements, disputes relating to these Terms, our website, or purchases from TEE LANE will be subject to the jurisdiction of the competent courts of:

LAHORE, Pakistan

Nothing in these Terms is intended to limit any mandatory rights available to consumers under applicable Pakistani law.

25. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the maximum extent permitted by law.

26. Contact Information

For questions, complaints, order support, exchanges, or returns, contact:

TEE LANE

Phone / WhatsApp: 0319 887 8997
Website: https://teelane.shop/
Business Address: 3 1st Floor Tele TTower Model Town Link Road, Lahore, PK 54000