Store Name: TEE LANE
Website: https://teelane.shop
Phone / WhatsApp: 0319 887 8997
Business Address: 3, 1st Floor, Tele Tower, Model Town Link Road, Lahore, Pakistan 54000
Last Updated: 04 OCT 2026
At TEE LANE, we want you to be satisfied with your purchase. If there is any issue with your order, please review the policy below to understand our return, exchange, and refund process.
1. Return Eligibility
To be eligible for a return, the product must normally:
- Be returned within 10 DAYS of delivery
- Be unused and unworn, except for reasonable fitting
- Be unwashed
- Be undamaged
- Be in its original condition
- Have original tags and packaging where applicable
- Have valid order details or proof of purchase
Products that do not meet these conditions may not be accepted for return.
For T-shirts and clothing products, customers are advised to review the size guide carefully before placing an order.
2. Return Timeframe
Customers must request a return within:
10 DAYS from the date of delivery
To request a return, contact TEE LANE through WhatsApp:
WhatsApp: 0319 887 8997
Please provide:
- Your full name
- Order number
- Phone number
- Reason for return
- Photos or videos where relevant
Return requests made after the allowed return period may not be accepted unless required by applicable law.
3. Return Approval
Please do not send a product back before receiving approval from TEE LANE.
After reviewing your return request, we will provide instructions regarding:
- Return address
- Courier method
- Packaging requirements
- Applicable return shipping charges
Items returned without prior approval may not be accepted.
4. Refund Process
Once TEE LANE receives the returned product, we will inspect it to confirm that it meets our return conditions.
If the return is approved, the refund will normally be processed within:
15 TO 20 DAYS
For prepaid orders, refunds may be returned through the original payment method where possible.
For Cash on Delivery (COD) orders, customers may be asked to provide:
- Bank account details
- Mobile wallet details
- Another suitable payment method
to receive the approved refund.
Banks and payment providers may require additional processing time before the refunded amount appears in your account.
5. Refund Amount
Approved refunds generally cover the amount paid for the eligible returned product.
Original shipping charges may be non-refundable unless:
- TEE LANE sent the wrong product
- The product was defective
- The product was damaged before delivery
- Applicable law requires otherwise
Where the return is due to customer preference, such as a size change or change of mind, return shipping charges may be deducted from the refund.
6. Exchanges
Eligible products may be exchanged for:
- A different size
- A different colour
- Another available TEE LANE product
Exchange requests must be submitted within:
10 DAYS of delivery
Exchanges are subject to stock and size availability.
If the replacement product has a higher price, the customer may be required to pay the difference.
7. Size Exchanges
TEE LANE may offer size exchanges where the product:
- Has not been worn beyond reasonable fitting
- Has not been washed
- Has not been damaged
- Is in its original condition
- Has original tags where applicable
- Is returned within the eligible exchange period
Customers should check the size chart carefully before ordering.
If TEE LANE sent the correct size but the customer wants another size, return and replacement courier charges may be the customer's responsibility.
8. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Different from what you ordered
please contact TEE LANE through WhatsApp within:
10 DAYS of delivery
WhatsApp: 0319 887 8997
You may be asked to provide:
- Clear photographs
- Video evidence
- Outer packaging images
- Courier label
- Order number
After verification, TEE LANE may provide an appropriate remedy such as:
- Replacement
- Exchange
- Refund
- Store credit
If the issue was caused by TEE LANE or occurred before delivery, reasonable return or replacement shipping costs will normally be covered by TEE LANE.
9. Print and Colour Variations
TEE LANE products may include printed or Print-on-Demand T-shirts.
Minor differences may occur in:
- Print placement
- Print size
- Colour shade
- Fabric texture
- Screen-to-product colour appearance
Small variations caused by printing, photography, lighting, or screen settings may not be considered defects.
Significant printing errors, damaged artwork, incorrect designs, or clearly defective products should be reported to us.
10. Non-Returnable Items
The following products may not be eligible for return unless damaged, defective, incorrectly supplied, or otherwise required by applicable law:
- Customized products
- Personalized products
- Custom printed products
- Products specifically made for the customer
- Washed products
- Worn products
- Products damaged after delivery
- Products without required tags or packaging
- Final-sale products
- Clearance products where clearly marked as non-returnable
11. Change of Mind
Returns requested because the customer:
- Changed their mind
- No longer wants the product
- Ordered the wrong size
- Ordered the wrong colour
may only be accepted if the product meets all return conditions.
In these cases, the customer may be responsible for return courier charges and any applicable replacement delivery charges.
12. Return Shipping Costs
If the product is damaged, defective, or incorrect
TEE LANE will normally cover reasonable return or replacement shipping costs after the issue has been verified.
If the customer changes their mind or orders the wrong size
The customer may be responsible for:
- Return courier charges
- Replacement delivery charges
- Other applicable shipping costs
Return shipping cost may be based on:
Actual courier charges
We recommend using a traceable courier service when returning a product.
TEE LANE is not responsible for parcels lost during customer-arranged return shipping before they reach us.
13. Cash on Delivery Returns
Cash on Delivery orders are subject to the same return eligibility requirements as prepaid orders.
Approved COD refunds may be sent through:
- Bank transfer
- Mobile wallet
Cash refunds through the courier may not be available.
14. Refused COD Orders
If a customer confirms a Cash on Delivery order and then refuses the parcel without a reasonable cause, TEE LANE may restrict Cash on Delivery for future orders.
Repeated refusal of confirmed COD parcels may result in future orders requiring advance payment.
15. Order Cancellation
If you wish to cancel your order, contact TEE LANE as soon as possible through WhatsApp:
0319 887 8997
Orders can normally be cancelled before dispatch.
Once an order has already been dispatched, it may need to follow the normal return process.
16. Sale and Promotional Items
Sale or discounted products may still be eligible for return unless they are clearly marked as:
Final Sale / Non-Returnable
Any special return conditions applying to promotional products will be displayed on the relevant product page or promotional offer.
17. How to Request a Return, Exchange, or Refund
For any return, exchange, refund, or damaged-product issue, contact:
TEE LANE
Phone / WhatsApp: 0319 887 8997
Website: https://teelane.shop
Business Address: 3, 1st Floor, Tele Tower, Model Town Link Road, Lahore, Pakistan 54000
Please provide your order number, full name, phone number, and reason for the request so we can assist you quickly.