Store Name: TEE LANE
Website: https://teelane.shop
Phone / WhatsApp: 0319 887 8997
Business Address: 3, 1st Floor, Tele Tower, Model Town Link Road, Lahore, Pakistan 54000
Last Updated: 04 OCT 2026
Thank you for shopping with TEE LANE. We aim to process and deliver your order as quickly and safely as possible. This Shipping Policy explains our processing times, delivery estimates, shipping charges, tracking information, and what to do if there is an issue with your delivery.
1. Order Processing Time
Orders are normally processed within 3 TO 5 business days after the order has been placed and, where applicable, confirmed.
Orders placed on weekends, public holidays, or outside normal business hours may begin processing on the next business day.
During sales, promotional campaigns, public holidays, or periods of high demand, processing may take slightly longer.
For Cash on Delivery (COD) orders, TEE LANE may contact you through phone call, SMS, or WhatsApp to confirm your order before dispatch.
WhatsApp: 0319 887 8997
2. Shipping Methods
TEE LANE currently ships orders through trusted courier and logistics companies within Pakistan.
Depending on your delivery location, available shipping methods may include:
- Standard Courier Delivery
- Cash on Delivery (COD)
- Prepaid Delivery
- Express Delivery, where available
Available delivery options may vary depending on your location and courier coverage.
3. Delivery Timeframes
After your order has been processed and dispatched, estimated delivery is:
Standard Delivery: 5 TO 7 DAYS
Delivery times are estimates and may vary depending on your city, courier service, public holidays, weather conditions, or other circumstances outside our reasonable control.
Customers in remote or less accessible areas may experience slightly longer delivery times.
The delivery timeframe starts after the order has been processed and dispatched, not from the date the order was originally placed.
4. Shipping Costs
Our standard shipping charge is:
Standard Shipping: FREE SHIPPING
TEE LANE may offer free shipping on orders above:
RS: 1000
The applicable shipping charge will normally be displayed during checkout before you confirm your order.
From time to time, TEE LANE may also offer free or discounted shipping as part of promotional campaigns.
5. Cash on Delivery
Cash on Delivery may be available for eligible locations across Pakistan.
When placing a COD order, please make sure that:
- Your name is correct
- Your phone number is active
- Your delivery address is complete
- Someone is available to receive the parcel
- Payment is available at the time of delivery
TEE LANE may verify your COD order through phone call, SMS, or WhatsApp before dispatch.
If we are unable to verify an order, we may hold or cancel it.
Repeated refusal of confirmed COD parcels may result in Cash on Delivery being restricted for future orders.
6. Tracking Information
Once your order has been dispatched, tracking information may be provided through:
- SMS
- Our website
- Courier company's tracking system
Tracking information may take some time to become active after the parcel has been handed over to the courier.
If you have not received your tracking details within 5 DAYS after dispatch, contact us through WhatsApp:
0319 887 8997
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information.
Please make sure your order includes the correct:
- Full name
- Phone number
- House or building number
- Street or area
- City
- Postal code, where applicable
If you notice an error in your shipping details, contact us on WhatsApp as soon as possible:
0319 887 8997
We cannot guarantee that an address can be changed once an order has already been dispatched.
If a parcel is returned because the customer provided incorrect or incomplete information, additional delivery charges may apply before the parcel is shipped again.
8. Delivery Attempts
Our courier partner may contact you before or during delivery.
If delivery cannot be completed because:
- The customer cannot be contacted
- Nobody is available to receive the parcel
- The customer refuses the parcel
- The address is incomplete or incorrect
- The delivery location cannot be located
the parcel may be returned to TEE LANE.
Additional shipping charges may apply if the customer requests the order to be dispatched again.
9. Delivery Delays
We aim to deliver all orders within the estimated timeframe. However, delays may occasionally occur because of circumstances outside our reasonable control.
These may include:
- Courier delays
- Public holidays
- Severe weather
- Road closures
- Remote locations
- High order volumes
- Strikes
- Government restrictions
- Natural disasters
- Incorrect customer information
- Other operational disruptions
TEE LANE will make reasonable efforts to assist customers with delayed shipments, but estimated delivery dates are not guaranteed.
10. Lost or Missing Orders
If your tracking information has not updated for an unusual period or you believe your parcel may have been lost, please contact us.
WhatsApp: 0319 887 8997
Please provide:
- Your full name
- Order number
- Phone number
- Tracking number, if available
TEE LANE will review the shipment and, where necessary, contact the courier company on your behalf.
11. Damaged Packages
If your parcel arrives visibly damaged, please take clear photographs or videos of:
- Outer packaging
- Courier label
- Damaged area
- Product inside the parcel
Contact TEE LANE through WhatsApp within 10 DAYS of receiving the order.
WhatsApp: 0319 887 8997
Depending on the circumstances and our Return & Refund Policy, we may arrange an appropriate:
- Replacement
- Exchange
- Refund
- Store credit
12. Orders Marked as Delivered
If courier tracking shows that your parcel has been delivered but you have not received it, please first check with:
- Family members
- Building reception
- Security personnel
- Neighbours
- Anyone else who may have accepted the parcel
If you are still unable to locate your parcel, contact us within 10 DAYS through WhatsApp:
0319 887 8997
We will assist you in raising the matter with the courier company.
13. International Shipping
At this time, TEE LANE primarily ships within Pakistan.
International shipping is currently NOT AVAILABLE.
If international shipping becomes available, applicable delivery times, shipping charges, customs duties, and other charges will be displayed or communicated before the order is confirmed.
International customers may be responsible for applicable:
- Customs duties
- Import taxes
- VAT or local taxes
- Clearance fees
- Other government charges
unless otherwise specifically stated by TEE LANE.
14. Changes to This Shipping Policy
TEE LANE may update this Shipping Policy from time to time to reflect changes in:
- Courier services
- Delivery areas
- Shipping rates
- Processing times
- Business operations
The latest version of this Shipping Policy will be available at:
15. Contact TEE LANE
For questions regarding your order, shipping, tracking, or delivery, contact us:
TEE LANE
Phone / WhatsApp: 0319 887 8997
Website: https://teelane.shop
Business Address: 3, 1st Floor, Tele Tower, Model Town Link Road, Lahore, Pakistan 54000
For fastest support, please contact us through WhatsApp at 0319 887 8997.