Privacy Policy

Effective Date: 04 OCT 2026

[STORE NAME] ("we", "us", "our", or "the Store") respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, contacting us, or otherwise using our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.

By accessing or using HTTPS://TEELANE.SHOP , you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, contact us, subscribe to marketing communications, submit a review, or otherwise interact with our Store.

This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile or telephone number
  • Order and purchase information
  • Product preferences, sizes, colours, and selected variants
  • Account information
  • Communications you send to us
  • Customer service and complaint information
  • Reviews or feedback you voluntarily submit
  • Payment-related information required to complete a transaction

Where Cash on Delivery is available, we may also use your telephone or WhatsApp number to verify or confirm your order before dispatch.

Payment card or financial information may be processed directly by third-party payment providers. We generally do not receive or store complete card numbers where payments are processed through an external payment processor.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, session information, approximate location based on IP address, cookie identifiers, and website interaction information.

2. How We Use Your Information

We may use your personal information to operate our Store and provide our products and services.

This includes using information to:

  • Process, confirm, fulfil, and deliver orders
  • Verify Cash on Delivery orders
  • Send order confirmations and shipping updates
  • Communicate about returns, exchanges, refunds, or complaints
  • Provide customer support
  • Maintain customer accounts
  • Detect suspicious, fraudulent, abusive, or unauthorized transactions
  • Improve our website, products, customer experience, and services
  • Understand how customers use our Store
  • Measure advertising and marketing performance
  • Personalize advertising where permitted
  • Send promotional emails, SMS messages, or WhatsApp communications where permitted and where you have provided any consent required by applicable law
  • Maintain accounting, tax, transaction, and business records
  • Comply with legal and regulatory requirements
  • Establish, exercise, or defend legal claims

We will seek to use personal information only for legitimate business purposes and in accordance with applicable law.

3. Order Verification and Cash on Delivery

If you place a Cash on Delivery order, we may contact you by telephone, SMS, WhatsApp, or another reasonable communication method to confirm your order, address, product selection, or delivery availability.

We may delay or cancel an order if we are unable to verify information reasonably required to fulfil the transaction or if the order appears suspicious or fraudulent.

Order verification information may be retained as part of our transaction and fraud-prevention records.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small files or pieces of information stored on your device that allow websites to recognize your browser or remember certain information.

We may use these technologies for purposes such as:

  • Keeping the website functioning correctly
  • Remembering items in your shopping cart
  • Remembering preferences
  • Understanding website traffic and visitor behaviour
  • Measuring advertising performance
  • Preventing fraud
  • Improving website performance
  • Showing advertising that may be more relevant to users

Some cookies are required for the operation of our Store, while others may be used for analytics or advertising.

Where required by applicable law, we will request consent before placing non-essential cookies.

You may control cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

5. Analytics and Advertising

We may use third-party analytics and advertising platforms to understand how customers use our website and to advertise our products.

These may include services such as:

Meta Platforms, Inc. — Facebook and Instagram

We may use the Meta Pixel, Meta advertising tools, or similar technologies to measure conversions, understand advertising performance, build advertising audiences, and show relevant advertisements.

Google

We may use Google Analytics, Google Ads, or similar services to understand website activity and measure or improve advertising campaigns.

TikTok

Where used, TikTok advertising technologies may help us measure advertising performance and create relevant advertising audiences.

These services may receive information such as device identifiers, IP addresses, cookie information, website activity, or information about interactions with our advertisements.

Their handling of information is governed by their own privacy policies.

6. Third-Party Services

We may share personal information with trusted third parties when reasonably necessary to operate our business.

These may include:

E-commerce platform:
Our Store may be hosted or operated through Shopify or another e-commerce technology provider.

Payment providers:
Payment gateways, banks, wallets, merchant processors, or other financial service providers may process payments.

Courier and logistics companies:
We may share your name, telephone number, delivery address, order value, and relevant delivery information with courier companies so that your order can be delivered and Cash on Delivery payments can be collected.

Print-on-Demand or fulfilment partners:
Where products are manufactured, printed, packed, or shipped by a fulfilment partner, we may provide information reasonably necessary to fulfil your order.

Marketing and analytics providers:
Platforms including Meta, Google, TikTok, email providers, SMS platforms, or similar services may process limited information for advertising, analytics, or communications.

Technology and hosting providers:
We may use third-party software, hosting, security, customer-support, fraud-prevention, backup, or infrastructure services.

We require service providers to use customer information only as reasonably necessary to perform their services, subject to their contractual obligations and applicable law.

We do not sell customers' personal information for money.

7. Sharing Required by Law

We may disclose personal information where we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal proceedings, court orders, lawful government requests, or enforcement requirements.

We may also disclose information where reasonably necessary to protect our Store, customers, employees, property, legal rights, or the security of our systems.

8. Business Transfers

If [STORE NAME] undergoes a merger, acquisition, restructuring, sale, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor will remain subject to applicable privacy obligations regarding transferred personal information.

9. International Data Transfers

Some of our service providers may operate servers or businesses outside Pakistan.

As a result, personal information may be processed or stored in countries outside Pakistan, including where our e-commerce platform, hosting provider, analytics service, advertising provider, or payment provider operates.

Where required, we will take reasonable steps to ensure that such transfers are handled consistently with applicable privacy and data-protection requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

These measures may include secure connections, access controls, passwords, trusted service providers, security monitoring, and other appropriate safeguards.

However, no website, electronic transmission, internet connection, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of passwords or account credentials associated with their accounts.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, accounting, tax, fraud-prevention, dispute-resolution, or business-record purposes.

For example, we may retain transaction records after an order has been completed where required for bookkeeping, tax, consumer disputes, chargebacks, fraud prevention, or legal compliance.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

12. Customer Rights

Subject to applicable law and reasonable identity verification, you may contact us to request information regarding the personal information we hold about you.

Depending on applicable law and circumstances, you may request to:

  • Access personal information we maintain about you
  • Correct inaccurate or incomplete information
  • Update your contact information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Stop receiving direct marketing communications
  • Ask questions regarding how your information is used
  • Raise a privacy-related complaint

Certain requests may be restricted where retaining the information is necessary to fulfil an order, comply with legal obligations, maintain transaction records, resolve disputes, prevent fraud, or protect legal rights.

To submit a request, contact us at [EMAIL ADDRESS].

We may request reasonable information to verify your identity before acting on a privacy request.

13. Marketing Communications

If you subscribe to our marketing communications, we may send information about products, discounts, promotions, launches, or other Store updates.

You may opt out of promotional email communications by using the unsubscribe option contained in the message or by contacting us.

Where SMS or WhatsApp marketing is used, you may request that promotional communications stop by replying with an appropriate opt-out request or by contacting us.

Transactional communications related to an existing order, delivery, payment, refund, account security, or customer-service matter may continue even after you unsubscribe from promotional marketing.

14. Children's Privacy

Our Store is intended for general consumers and is not designed specifically to collect personal information from children.

If you are legally unable to enter into an online purchase contract without the involvement of a parent or legal guardian, you should use our services only with appropriate parental or guardian authorization.

If we become aware that personal information has been collected from a child contrary to applicable law, we may take reasonable steps to delete or otherwise appropriately handle that information.

15. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal obligations, or privacy practices.

When we make changes, the updated version will be published on this page with a revised Last Updated date.

Material changes may also be communicated through our website or another appropriate method where required.

17. Governing Law

This Privacy Policy and our handling of personal information will be governed by the applicable laws and regulations of Pakistan, together with any other privacy or consumer-protection requirements that legally apply to the relevant transaction or customer.

If applicable privacy or data-protection legislation changes after this Privacy Policy is published, we may update this Policy accordingly.

18. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy or the way we handle your personal information, please contact:

TEE LANE

Phone / WhatsApp: 0319 887 8997
Business Address: 3 1st Floor Tele TTower Model Town Link Road, Lahore, PK 54000
Website: https://teelane.shop